Beacon Desk

Problem

Field reports arrived through email, calls, and spreadsheets. The repair team needed a single view that could show urgency without requiring a full ticketing platform.

Approach

Beacon Desk keeps the source data simple: a versioned CSV file powers grouped queues for severity, location, and owner. The interface favors scan speed, short labels, and predictable keyboard navigation.

Result

The pilot reduced daily planning meetings by giving the team a shared shortlist before anyone opened their inbox.